Terms and Conditions

Terms and conditions

1. Terms and Conditions

The terms and conditions of the TatoPani.mu website and the services on offer are set out in this document. You are acknowledging to having read, understood and agreed to the following terms and conditions by accessing, browsing, and using TatoPani.mu and/or making a purchase through us.

This is a legal document which is the agreement between TatoPani.mu (whom we refer to as “we”, “our” and “us”) and the User (referred to as “you”, “your”, “he”, “she”, “the User” or “the Customer” in this document) who is the person using the site and/or making the reservation, including also all bookings made for one, two or more people; these terms are applicable for all the people in your group, referring to any person who will accompany you or is to attend the booking; for the avoidance of doubt any individual you make a booking on behalf of.

It is taken that you are the lead contact for your group and that therefore all correspondence and conversations in respect of arrangements for yourself and all members of your group will take place between you and us. Thus you are agreeing to the Terms and Conditions that appear below, all of which are called the “Agreement”. We reserve the right to amend these terms and conditions at any time. No alteration to these conditions shall be effective unless expressly agreed to in writing by the director of TatoPani.mu.

1.1 Applicable laws

This Agreement or Terms and Conditions is constructed in accordance with and governed by the laws of Mauritius. Any litigation related to the commercial relationship existing between Restaurants.mu and the client are submitted to the sole competence of the Mauritian jurisdictions.

           1.2 Copyright

The Site contains copyrighted material, trademarks and other proprietary information, including, but not limited to text, software, graphics, designs, compilation, video, music and sound. The entire contents of            the Site are protected under applicable copyrights, trademarks, registered trademarks and other proprietary (including but not limited to intellectual property) rights. The copying, redistribution, use or publication of any such matters or any part of the Site by you for commercial gain is strictly prohibited unless authorized in written by the owner of the site. You do not acquire ownership rights to any content, document or other materials viewed through the Site. You will be solely liable for any damage resulting from any infringement of copyrights, trademarks, proprietary rights or any other harm resulting from such a submission. Nothing on this site should be copied or used for commercial gain without the written consent of the owner.

1.3 Complaints

In the unlikely event that you have any reason to complain or in case you experience any problems with your product or service, this must be brought to the attention of the Restaurant Manager immediately so that action can be taken to remedy the problem. Some problems may not be resolved on the spot, or you may wish to escalate the issue; in this case, you may write to us at [email protected] and we shall aim to resolve the matter within 48 hours.

1.4 Loyalty

We offer our customers the possibility to redeem their loyalty points. For every 100 Mauritian Rupees of purchase, you will receive 1 point, equivalent to 1 Mauritian Rupee. You are free to redeem those points at your convenience. In order to benefit from these loyalty points, you should be registered on the TatoPani.mu platform.

1.5 Online order

All online orders are subject to availability. We advise you to book as early as possible, to ensure you have a seat, or to avoid waiting for your order. Any disability, limitation, food allergy, or any other request which requires special attention should be reported at the time of booking. We will make all our best to cater for the needs of the disabled participant. By making a booking with us, you and all members of your group have well understood and accepted our Terms & Conditions and that in the case of group bookings (2 persons & more), the person making the reservation is responsible for making all members of his or her group aware of these conditions.

Once you have placed an online order, you will receive a confirmation email; it is therefore imperative that you provide us with a valid email address. If you do not receive a confirmation email within 5 minutes of placing the order, you should contact the Restaurant Manager at [email protected]

Our order confirmation e-mail is a proof of a valid booking and will contain relevant information about the booking and particulars of the restaurant or services concerned. Please read and check carefully all the information contained in your order confirmation e-mail to ensure that it conforms to your order placed. If there are any changes to the details, we request that you inform us immediately by email, phone or by contacting our Customer Service department.

1.6 Our services

           TatoPani.mu is the operator of this website, offering the possibility of booking a table, pre-ordering a meal, ordering meals for home delivery, or even effecting an online payment.

1.7 Payment

For online orders, the following payment options are available:

  • VISA or MasterCard credit cards
  • All debit cards
  • Bank transfer to TatoPani Eatery Ltd
  • MCB Juice transfer to xxxx
  • MyT Money

TatoPani.mu will not be liable for any kind of commission that your bank might charge you for payment made to TatoPani.mu

1.8 Prices

Please refer to the product description for the price of each specific product. All prices are listed in Mauritian rupees and are inclusive of VAT at the applicable rate at the time of your order. Products once sold are not exchangeable and non-refundable. These will be clearly specified at the time of booking and on the confirmation email. Customers who pull chargebacks will be reported to all major credit bureaus as a delinquent collection account.

1.9 Products and packages

The photos, illustrations and other promotional material used for the description of the product/package are for the purpose of exemplifying products of the same type of package. We cannot guarantee that all photos advertised and used on our website illustrate the exact meals, offering, and packages as offered by the restaurant. The only purpose of these photos is to give the customers a better idea of the product/package. The descriptions and illustrations on any of our content and our website are given as approximate representations only, but in good faith. It is important to note that the scheduled times for the products/packages may change without notice. TatoPani.mu aims to be accurate on the details shown on its website and in its offers but we make no commitment about the accuracy, reliability, or timeliness of the material or about the results you will obtain from using our website and material.